Incoming leads is a system stage of the Leads pipeline with additional functionality
The purpose of this stage is to accumulate leads from different sources to be analyzed by managers
There are 4 categories for Incoming leads: chats, forms, sip (call), and mail
Only 2 types of them are available for creation via API: forms and sip
Incoming leads of the chats and mail types are added via built-in tools (chats and mail integrations)
When adding an Incoming lead, contact data, company data and metadata can be passed (for example: call or form information)
Before accepting the Incoming lead, contacts and companies linked to it are unavailable in the Lists section
There can’t be 2 identical entities in the Incoming leads. If you attempt to add data that already exists, a tag indicating a duplicate will be added to both of them
An Incoming lead can be accepted or declined
An Incoming lead of the chat type can also be linked to an existing Lead