Uploaded files can be used in various ways, such as values for fields, message response templates, file type fields, and comments.

We offer Files API for all integrations. To access Files API, you must specify the scope of your integration - Access to files and, if necessary, Deleting files.

Users can manage their file space flexibly using:

File deletion triggers
Rules for automatic file deletion
Limiting automatic downloading of large files from instant messengers

Currently, uploaded files can be used in the following places:

Attached to entities
Notes with files
File type field values
Messenger message templates
Salesbots when sending messages and setting the value of an additional file type field

Each file has a set of basic properties:

uuid – unique file identifier
version_uuid – unique version identifier
name – file name
size – file size
created_at/updated_at/deleted_at – timestamps
created_by/updated_by/deleted_by – information about the creator of the action
is_trashed – a flag indicating whether the file is deleted or not
extension – file extension
type – file type (image, video, document, and file)
mime_type – mime file type

An important feature of files is support for file versions that are used in additional fields. You can learn more about this in the Files API key features section.

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The files storage is limited to 10 GB on a trial account.