Add a source of the type file

Request parameters

The code field defines what a source can be used for in the AI agent.
The field helps the system understand how to use the data. For example, if a source contains a return policy, it should only be used in responses related to product returns.

• If a source has a specific code, the AI ​​agent will not be able to use it in other contexts. For example, a document with code: "privacy_policy" will not be used to answer questions about shipping.
• However, the suggested_reply feature does not take code into account, so all sources can be used to generate answers in the chat.

AI agent example

{
  "file_uuid": "550e8400-e29b-41d4-a716-446655440000",
  "lang": "en",
  "url": "https://drive-c.kommo.com/download/1e8b068c-0284-580a-a87d-71534b8fde41/550e8400-e29b-41d4-a716-446655440000/Testexample.docx",
  "available_functions": ["agent"],
  "code": "privacy_policy"
}

You added a source with available_functions: ["agent"] and code: "privacy_policy". This means that the AI ​​agent will only use it for responses about privacy policy and will not use it in other topics. The suggested_reply functionality will not index this source when searching for an answer.

AI Suggested Reply example

{
"file_uuid": "550e8400-e29b-41d4-a716-446655440000",
"lang": "en",
"url": "https://drive-c.kommo.com/download/1e8b068c-0284-580a-a87d-71534b8fde41/550e8400-e29b-41d4-a716-446655440000/Testexample.docx",
"available_functions": ["suggested_reply"],
"code": "shipping_policy"
}

You have added a source with available_functions: ["suggested_reply"]. When generating responses, this functionality does not check the value of the code field at all, but simply uses any sources available to it with the available functions field.

There are 5 unique policies in total:

• contact information (contact_information)
• personal data processing (privacy_policy)
• return policy (return_and_refund_policy)
• delivery policy (shipping_policy)
• terms of service (terms_of_service)

Response parameters