Added new articles on developing a VoIP integration in Kommo:

• Use cases
• Authorization and configuring
• Call logging
• Call data from VoIP
• Call result
• Caller ID
• Call event
• Call list
• Assign phone extensions to managers
• Smart forwarding
• Making calls inside Kommo
• Click-to-call

Chat Channel connection

• Added is_time_window_disabled request/response parameter.

Import, send and edit messages

• Added event_type: edit_message for editing outgoing messages.
• Added payload.message[media_duration] parameter.
• Added payload.message[shared_post] object.
• Added the new_message[conversation_id], new_message[sender_id], and new_message[receiver_id] parameters to the response.

Create a new chat

• Removed the user[ref_id] parameter from the Create New Chat request.

Update message delivery status

• Renamed delivery_status parameter to status_code.
• Removed msgid parameter from the request body.

Get chat history

• Added the msec_timestamp, message[location], and message[contact] parameters to the response.

Transfer typing information

• Added duration_ms request parameter.

Send or withdraw reactions

• Added the conversation_ref_id request parameter.

Typing webhook

• Added post_id response parameter.

We've updated Widget locations info. Check out how to connect the widget to the AI ​​agent interface with ai_agent locale.

We've updated JS SDK article. Find out how you can use some of new methods here.

We're excited to share our latest article Private Chatbot Integration where we explore how to use Salesbot for sending messages from external services!

In this piece, you'll learn:

1. How to create a widget for Salesbot
2. widget_request Salesbot handler and its webhook
3. How to send responses to Kommo

Come and have a look!

You can now obtain your leads sources when fetching them:

1. Leads list
2. Get a lead by its ID

...
"source": {
  "id": 24000,
	"name": "API"
}
...

We've added documentation on handling comments in the Chats API.

We've added with=phone_number parameter support to Users API methods.

There is a bunch of API methods for Website chat button available now in developer documentation:

1. Get a list of Website chat button objects
2. Get a Website chat button
3. Add Website chat button
4. Connect online chat to Website chat button
5. Update Website chat button

We’ve added 5 new API recipes to help you work with Kommo faster and with less guesswork

Create a contact — with phone + email, ready to go.

Get leads with pagination — iterate through large datasets cleanly.

Create a product & link it to a lead — add product info directly to a lead.

Upload a file in chunks — handle large files with ease.

Get & refresh access token — OAuth2 flows made simple.