Discussions

Is there a way of changing a contact channel ordering ? Sales bot allows us to define messaging through primary contact and primary channel but if we don't have control over what is the primary channel, this becomes useless if contacts start conversation through facebook or instagram and want to continue conversation in whatsapp. It required detaching the channel, but that means losing that channel.

Hello, I know it is possible to set up a webhook to send notifications for received messages to my own server. However, I would like to be able to reply to these messages after processing them on my side (within my server). I saw that there is an endpoint that requires a 'scope_id,' but it is not very clear how this can be done.
Could you please clarify this for me?